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Technical Support

Don't have a dedicated IT staff? Are you tired of paying high "Box Store" technical support fees?  MDC IT Solutions have over 15 years of experince supporting various types of computer
systems networks, software, and most importantly your users at both the enterprise and residential levels. Our technicians have experince in a wide range of technologies and work environments.  We are able to keep costs low and deliver an enterprise level support at a fraction of the cost.

Our technicians are A+, Linux+ Certified, tech savy, and most importantly provide you with an unpresident level of customer service.

computer-support

 

What We Support:  

  • PC and Mac Hardware and Software.
  • Server Class Hardware and other Devices.
  • Windows, Mac, and Linux Operating Systems.
  • Tablets and Smart Phones.
  • Printers, Scanners, and other External Devices.
  • Network Hardware and Setups.
  • Windows and Linux based Server Systems.
  • and much more.

 

Remote Support

Our Remote Support Service provides a secure method for us to correct most problems without even having to step foot in your office or home. Using the latest remote support tools, we are able to provide you with enterprise support, reduce support costs, and provide better response times than tradditional support methods.

Security is very important to us, that is why each remote session is encrypted based on RSA private / public key exchange and AES (256bit) session encoding. This technology is based on the same standards as https/SSL and is consisdered completely safe by today's standards.  

The key exchange also guartees a full client-to-client data protection. This means that even routing servers will not be able to read the data stream.